Category
Content type
General

Is there someone at the store I can talk to should I have a problem?

There will always be a trained member of staff available 6 days a week during reception opening times.
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Packaging Tips

Where can I purchase packaging materials?

Call into our box shop, we’re open Monday to Friday 8.30am to 5.30pm, Saturday 9.00am to 2.00pm.
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Facilities & Features

Do we hold a key to your unit?

For business customers, we will hold keys to your unit so we can facilitate deliveries to your storage unit.
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Did You Know

Will you accept deliveries?

We accept deliveries and we also have loading bays, trolleys and forklifts at your disposal and we will also help with collections.
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Facilities & Features

Do I have to give notice when I leave?

For our residential customers, we need 1 weeks’ notice when you wish to vacate your storage unit.
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General

Once I have a unit how long can I stay?

You are welcome to stay for weeks, months or years or for as long as you require.
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General

What is the minimum time I can store with you?

Our minimum storage period is 4 weeks but you can remove your goods anytime before the 4 weeks are up.
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Tips & Tricks

What happens if I reserve the wrong size and when I move in it’s too big or too small?

You are never tied to any particular unit, upon approval we will help you determine the best size for your goods.
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General

What can I store?

You can store almost anything in our units.
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Tips & Tricks

Can I transfer to another unit if I find I have too much or too little space

You are welcome to move to another size unit at any time depending on your storage requirements and availability.
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General

How will I know when my storage fees are due?

An invoice will be generated every 4 weeks and sent to the email address given on the license agreement.
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Tips & Tricks

How do I know what size unit I need?

All our employees are experienced and will give you advice.
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